How to Fix "Missing Economic Operator" on Etsy — GPSR Compliance Guide
How to Fix "Missing Economic Operator" on Etsy — GPSR Compliance Guide
If Etsy has prompted you to add an Economic Operator to your shop, or if you have seen a banner or notification about missing Economic Operator information, you are dealing with a GPSR compliance requirement that came into effect on December 13, 2024.
This guide explains what an Economic Operator is, whether you need one, and exactly how to add the information to your Etsy shop.
What Is an Economic Operator Under GPSR?
The EU General Product Safety Regulation (GPSR, Regulation 2023/988) defines several types of "economic operators" — entities in the supply chain that bear legal responsibility for product safety. For Etsy sellers, the most relevant type is the EU Authorised Representative: a person or company located within the European Union who acts as the official contact point for EU product safety authorities.
If you are a seller based outside the EU — for example in the United States, United Kingdom, China, or Canada — and you sell physical products to EU customers through Etsy, you are likely required to designate an EU-based Economic Operator (specifically an Authorised Representative) and disclose their details on your Etsy shop.
Does This Apply to You?
Etsy requires Economic Operator information from sellers who qualify as "traders" under the EU Digital Services Act and GPSR. You are generally considered a trader if you:
- Sell products commercially (not purely as a hobby)
- Are registered as a business or sole proprietorship
- Sell regularly and generate income from your Etsy shop
If you are an occasional seller of handmade items for personal income, you may not qualify as a trader — but Etsy recommends consulting a legal professional if you are unsure.
How to Add an Economic Operator on Etsy
Adding Economic Operator information to your Etsy shop takes approximately 5 minutes:
- Go to Etsy.com and open Shop Manager
- Select Settings
- Select Partners you work with
- Select Add economic operator
- Enter the name, address, and contact information of your EU-based Economic Operator
- Select Save operator
Once saved, this information will be associated with your shop and displayed to EU customers as required by GPSR.
Note: It is not currently possible to add or edit Economic Operator information from the Etsy Seller App. You must use the full Etsy website.
What Information Do You Need?
To complete the form, you will need the following details from your EU Economic Operator:
| Field | Example |
|---|---|
| Full legal name | AuraDPP s.r.o. |
| EU postal address | Bratislava, Slovakia, EU |
| Contact email address | compliance@example.eu |
| Contact phone (optional) | +421 XXX XXX XXX |
If you do not yet have an EU Economic Operator, you will need to appoint one before you can complete this step. An EU Authorised Representative service provider can supply you with these details after you sign a service agreement.
What Happens If You Do Not Add an Economic Operator?
Etsy has stated that sellers who qualify as traders and fail to comply with GPSR requirements — including the Economic Operator disclosure — may have their listings restricted or their shop suspended for EU customers. The enforcement timeline varies, but Etsy has been actively prompting non-compliant sellers since the December 2024 GPSR deadline.
Adding GPSR Safety Information to Individual Listings
In addition to the shop-level Economic Operator, GPSR also requires product-level safety information on individual listings. Etsy has added a product safety section to the listing creation and editing flow where you can add:
- Safety warnings relevant to your product
- Instructions for use
- The name and contact details of the manufacturer
This information must be added separately for each listing and is distinct from the shop-level Economic Operator information.
Not sure whether your Etsy shop is fully GPSR-compliant? Use the free compliance quiz on AuraDPP to get a personalised assessment.